What are expected delivery dates for the Christmas holiday?
Please check here for holiday shipping cut off dates.
WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF ORDERS AND SHIPPING MAY BE DELAYED. ALL ORDERS WILL BE PROCESSED IN THE ORDER THEY ARE RECEIVED. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM
Mon-Fri 8:30am – 5:30pm EST
Where do you ship?
We offer shipping to all 50 states and Puerto Rico.
At this time, we only offer FREE shipping within the contiguous United States.
For shipping to Alaska, Hawaii, and Puerto Rico, shipping costs will be calculated at checkout with USPS priority.
Please expect longer delivery times when shipping to Alaska, Hawaii, and Puerto Rico.
We now offer international shipping to +200 countries. To see the full list of international destinations here. You can also purchase Pause Well-Aging through our partner site Cult Beauty for international shipping .
Where available, you will be able to select your preferred shipping method at checkout. Applicable import duties, taxes and fees are calculated in your selected currency at checkout. For orders containing any hazmat items (e.g., Cooling Mist), a shipping cost of $85 will be applied to your order.
Note: Passport Shipping will be the seller of record for all orders to the UK under £135 and orders to the EU under €150.
Standard DDP Shipping (DUTY + TAX PREPAID) – Recommended Option
- Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
- Delivery will be made by a local carrier
Standard DDU Shipping (DUTY + TAX UNPAID)
- Duties and taxes are unpaid, customer is responsible for duties, taxes & fees upon delivery
- Delivery will be made by a local carrier
Do you ship to freight forwarders?
Pause does not ship to freight forwarder addresses. We reserve the right to cancel all orders shipping to a freight forwarder.
What are your contiguous United States shipping costs & delivery times?
Orders received by 1:00 p.m. EST are processed the same day. Orders placed after 1:00 p.m. EST, on Saturday, Sunday, or on holidays will be processed the following business day. Items that are considered restricted items (e.g., Cooling Mist) cannot ship via 2-day or Overnight per DOT regulations and must ship via ground transportation only. Should there be a delay for any reason, we will contact you.
||Average Delivery Time (including processing)
|Standard Ground Shipping (US Only)
||4-6 Business Days
|2-Day Shipping (US Only)
|| 3-4 Business Days
|1-Day Shipping (US Only)
||2-3 Business Days
If your order contains a restricted hazardous item (e.g., Cooling Mist), it will ship ground (2-8 days total delivery time).
Pause offers FREE STANDARD GROUND SHIPPING on all contiguous U.S. merchandise orders - no promotion code needed. Select items considered hazardous materials are restricted and must be shipped with Ground Service.
If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over. If your shipment contains restricted hazardous items, you must use USPS Ground (Parcel Post).
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
For additional restrictions to APO, FPO, and DPO addresses (See Restricted Hazardous Items).
Restricted Hazardous Items
Certain items are considered hazmat or hazardous materials, which include aerosols and alcohol-based products (e.g., Cooling Mist) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend standard ground shipping. For P.O. Box addresses, USPS Priority is the only shipping method available. For Alaska, Hawaii, or Puerto Rico, shipments will automatically ship via USPS.
Business Days & Holidays
All orders process and ship Monday - Friday, excluding federal holidays. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at email@example.com or via phone at 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST. We will make every effort to ensure the correct delivery of your order.
Where's my package?
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is missing, we will start a trace with the carrier and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at firstname.lastname@example.org or via phone at 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST. We will arrange for the shipping carrier to pick up and inspect the damaged package. Once the damage has been confirmed by customer service, we will immediately replace the damaged items.
What is your return policy for international orders?
At this time, we cannot accept returns from international customers. All sales are final. We apologize for this inconvenience.
What is your return policy for US orders?
We want you to love your Pause purchase, so if you are not totally satisfied, please send an email to email@example.com or call 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST within 30 days of your purchase, and we will provide return instructions and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for another Pause product, refunding or charging the difference. Shipping fees are non-refundable.
All items purchased directly from www.pausewellaging.com may be accepted for a return. If you purchased a Pause product from one of our authorized retailers, please contact them for assistance.
Can I exchange a product?
If the product is unopened, we will happily exchange it for another Pause product, refunding or charging the difference. Please send an email to firstname.lastname@example.org or call 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST and we will provide exchange instructions and mailing information.
Can I return a gift?
If you would like to return a gift that was shipped directly to you, we can provide a gift credit for the value of your return. Please send an email to email@example.com or call 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST and we will provide return instructions and mailing information.
How do I start a return?
We are sorry you didn’t absolutely love your Pause purchase. Please contact our customer service team at firstname.lastname@example.org or call 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST in order to start the return process.
Do I have to pay return shipping costs?
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over $50 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
I think my refund is late or didn’t get processed, what do I do?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call 1-844-pausewa (1-844-728-7392), Mon-Fri 8:30am-5:30pm EST.
Can I return discounted or promotional items?
Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted items.
What are your Customer Service hours and how do I reach them?
The Pause customer service team can be reached via email at firstname.lastname@example.org or by phone at 1-844-pausewa (1-844-728-7392) during the business hours of Mon-Fri 8:30am – 5:30pm EST.