Product Questions

Do your products have expiration dates?

Because our products are cosmetic products, they do not have expiration dates.

All Pause products have a shelf life of 2 years (1 year after opening).

All skin care products have a PAO, or period-after-opening date that is printed on the packaging.  This information is a guideline to get the most out of your products and use them at their peak efficacy.  If you turn your Pause bottles around, you will see a little open can with a number inside.  This refers to the number of months in which we recommend using the product after it’s been opened.

Is your packaging recyclable?

Our first priority is always the safety and effectiveness of the formula. Unfortunately, at this time, in order to protect our formulations, the pumps available are not recyclable. However, when the option becomes available, we will be the first in line!

Are your products safe for all ages?

Yes, but because our cooling mist has a high level of alcohol and may cause irritation in the event of contact with the eyes, we recommend caution around children.  

Do you test your products on animals?

No, we never test our products on animals.  We are very proud of our leaping bunny certification and for being a cruelty free brand.  Additionally, until China changes their requirements for animal testing in order to receive a China Health Permit, we will never distribute Pause products in China.

Are your products all-natural/organic?

While Pause aims for its products to be as natural as possible, it is far more important that the ingredients in them be efficacious and safe for your body and skin. Plenty of natural ingredients are irritating, so we consistently formulate our products with soothing, low-hazard ingredients — regardless of their natural or synthetic status.

Why do you use synthetics in your products?

Over time, we have found that a small number of low-hazard synthetic ingredients are essential to maintain the efficiency, color, and stability of a high-performance line. We strive to be as safe as possible while providing the most efficacious skin care available.

Are Pause products vegan and gluten-Free?

Yes! Even the pouch for our Fascia Stimulating Tool is vegan.

Are your products non-comedogenic? Hypoallergenic?

Yes.  We do very rigorous clinical testing to ensure that our products are hypoallergenic, non-irritating, non-comedogenic and dermatologist tested.  

Does Pause use parabens?

No. We do not use parabens.

What is the Pause Proprietary Complex?

A carefully researched blend of vitamins, antioxidants and peptides, that helps support collagen production, elasticity, skin tone and texture. Key Ingredients include: Niacinamide (vitamin B3), 3-o-ethyl ascorbic acid (stable Vitamin C), Dimethylaminoethanol (DMAE) natural (Bitartrate), Ribose, Poria Cocos Polysaccharide (mushroom derived extract), Palmitoyl Tripeptide -1 (peptide), Palmitoyl Tetrapeptide-7 (peptide).  Please visit our Pause Complex page to learn about the benefits of each ingredient.

What is The Pause Clean Standard?

All Pause skincare formulations are made in the USA and free from Parabens, Phthalates, Sulfates, Petrolatums, GMO’s, Triclosan, EDTA’s, BHT, BHA, Propylene Glycol, Formaldehyde, mineral oils, animal by-products and animal testing. Our products are Vegan, Gluten-free and Cruelty-free (Leaping Bunny Certified).

Is it safe to use your products while I'm pregnant / nursing?

While there are no known contraindications, we always recommend confirming with your personal doctor, which is why we list the full ingredient list on every product page.

Why is there such a large warning sticker on the cooling mist?

The Pause Hot Flash Cooling Mist is a very unique product with a high level of active ingredients.  These ingredients are not harmful in any way but may cause stinging to the eyes.  These active ingredients enable us to achieve a significant cooling effect.  We opted to keep a high level of efficacy in exchange for potentially some discomfort to the eyes.  For the best user experience, we recommend that you shield your eyes before use. Really, the optimal cooling is achieved when the mist is applied to the back of the neck and the wrist pulse points first followed by the face, neck and chest area.

Is it normal to feel tingling when using the cooling mist?

Yes, most definitely. The product was formulated to create a strong cooling and tingling sensation when applied.  We use high concentrations of key ingredients in our products to ensure effectiveness, so a little tingling is not a bad thing!  You are most likely to feel the tingling around your nose, mouth and eye area. Remember though, you really want to keep this away from your eyes as tingling by the eyes can turn to stinging and discomfort. The product is completely safe, but we already have enough discomfort from hot flashes…we don’t need any more if we can help it.

What is a Class I medical device?

The FDA classifies medical devices based on the level of risk. Class I medical devices are those devices that present minimum potential for harm to the patient and/or user. They are considered to be at the lowest level of risk of all medical devices.

What regulations do class I medical devices need to comply with?

A Class I medical device is subject to general controls which require, in part, that companies: (1) register their establishment and list the medical devices they market with the FDA; (2) manufacture their devices in accordance with Good Manufacturing Practices; and (3) label their devices in accordance with labeling regulation.  

What does it mean to be FDA registered?

The registration process involves an annual registration in which organizations are required to list all medical devices being manufactured, prepared, propagated, compounded, or processed for commercial distribution in the U.S.  The registered companies are also subject to FDA audits to ensure compliance with the FDA regulations for Medical Devices, 21 CFR 820.