Online Ordering

Can I place an order by phone?

Of course! Contact our customer service at 1-844-pausewa (1-844-728-7392) during the business hours of Mon-Fri 8:30am – 5:30pm EST for assistance placing your order.

The product I want is out of stock, will it be available again?

We always suggest subscribing to our emails to ensure you are getting first access to new products, promotions, and news. Our goal is to remain in stock on all items, however, on occasion demand is greater than anticipated. In these rare cases, it may take a few weeks to get back in stock. If you placed an order for a product that is no longer in stock, our customer service team will immediately notify you.  Orders for items out of stock will be automatically be canceled.

Where can I purchase Pause products?

You can purchase Pause products from www.pausewellaging.com and Amazon. As additional channels of distribution are added, we will update this list.

Do you have discounts or promo codes that I can use for my order?

If you haven’t signed up for our emails – please do! We will let you know about the latest launches, news, and offers.

Can I use more than one promo code at a time?

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash. Pause reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service at cs@thepausegroup.com.

What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express, Paypal, ApplePay, Visa- and American Express-branded pre-paid gift cards, and of course Pause gift cards.

When does my credit card get charged for my order?

Pause authorizes your credit card at the time the order is placed. Once your order ships, your credit card is charged.

When do you charge Sales Tax?

Sales tax is collected for any shipments to New Jersey and New York addresses. Application of sales tax may be subject to change based on legal requirements. 

Can I Cancel or Modify my order once it’s been placed?

Because your order is processed as soon as possible, we are unable to cancel or make changes to your order once it has been received. If you have any questions or concerns about your order, please contact Customer Service at cs@thepausegroup.com or 1-844-pausewa (1-844-728-7392) during the business hours of Mon - Fri 8:30 am – 5:30 pm EST.

How can I review my order history?

Please log-in to your Pause account to view your order history.